Help center
Frequently asked questions
Shipping, returns, refunds and payments — the things customers ask us most.
Which carrier do you ship with, and how long does delivery take?
Every order ships with USPS. Once your order leaves our fulfillment center, delivery normally takes 3–5 business days. Shipping is free on all orders — there is no minimum.
How do I track my order?
When your parcel is handed to USPS, we email the tracking number to the address you used at checkout. Tracking can take up to 24 hours to start showing scans. If it has been longer than that and your tracking still looks inactive, email [email protected] and we will chase it for you.
What is your return policy?
You have 30 days from the delivery date to request a return. Items need to be unused, complete, and in their original packaging. Email [email protected] with your order number and we will send return instructions and the return address.
How long do refunds take?
Once your return arrives and passes inspection, we process the refund within 5 business days. After we release it, your bank or card issuer usually takes a few additional days to post the credit to your statement.
Can I cancel or change my order after placing it?
We can usually help if you contact us quickly, but once an order has entered fulfillment it can no longer be cancelled or amended. At that point the fastest route is to accept delivery and start a return.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. Card details are handled over an encrypted connection and are never stored on our servers.
What are your customer support hours?
Our US-based team is available 8:00 AM – 4:00 PM, Monday to Friday. Messages that arrive outside those hours are answered on the next business day.
My item arrived damaged or faulty. What should I do?
Email [email protected] within 30 days of delivery with your order number and a photo of the damage, including the outer packaging. We will arrange a replacement or a refund — you will not pay return shipping on a damaged or faulty item.
Do you ship outside the United States?
Not at the moment. We currently ship to United States addresses only, including APO and FPO destinations where USPS can deliver.
Do the products come with a warranty?
Products are covered against manufacturing defects. If something fails in normal use, contact [email protected] with your order number and a description of the fault and we will work out the best remedy with you.
Still need help?
Email our US-based team and we will get back to you, 8:00 am – 4:00 pm, monday to friday.
Contact us